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-Important update on how we contact you about Direct Debit payments.

Important update on how we contact you about Direct Debit payments.

From 1 November 2025, we’re changing the way we notify you if a Direct Debit payment is unsuccessful. What’s changing? Currently, we send a letter by post if your Direct Debit is rejected. From October, we’ll send you an email instead. Why the change? You’ll receive updates faster You’ll have more time to resolve missed payments It’s more eco-friendly and efficient What […]