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Home Louisa Centre TAG Active Arena booking terms and conditions

Louisa Centre TAG Active Arena booking terms and conditions

Louisa Centre TAG Active Arena booking terms and conditions

Please read the following important terms and conditions before you book a Tag Active Arena session. It is important that you check that the terms do not include anything you are not willing to agree to. Occasionally, we may be required to amend these terms and conditions and we hereby reserve the right to do so.

These terms and conditions set out:

  • your legal rights and responsibilities
  • our legal rights and responsibilities
  • certain key information required by law

In this agreement:

  • ‘we’, ‘us’ or ‘our’ means Durham County Council
  • ‘you’ or ‘your’ means the person using our site to book a session at the Louisa Leisure.

If you have any questions about these terms and conditions or any bookings you have made, please contact The Louisa Centre by telephone or email. If you would like these terms and conditions in another format (for example: audio, large print, braille) please contact us using these contact details.

  1. If you make a booking on our site, you agree to be legally bound by these terms and conditions. In addition, your continued access and use of our facilities constitutes your acceptance of these terms and conditions.
  2. When making a booking, you also agree to be legally bound by:
    1. our website terms and conditions and anything referred to in them (if you make a booking online)
      1. the Tag Active Arena terms and conditions 
      2. the Tag Active Arena Waiver 
      3. the Leisure Hub terms and conditions

All of the above form part of these terms and conditions, as though set out in full here.

Your privacy and personal information

View our privacy notice. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how you contact us and supervisory authorities if you have a query or complaint about the use of personal information.

In compliance with the Data Protection Act 2018, we inform you that Tag will collect and process certain personal data to facilitate and enhance your interaction with the game. This data comprises your name, date of birth, gender and, as an option, your email. We encourage you to review Tag Active Privacy Policy for further details. This policy can be accessed at the point of game sign-up.

 Booking a session

  • Bookings can be made every 60 minutes. Each booking lasts up to 60 minutes.

 Online bookings

  1. All sessions must be booked via your existing thrive account. If you do not have a thrive account, you must create one.
  2. Select the appropriate ticket.
  3. Review all terms and conditions.
  4. When you arrive at the leisure centre, you must present your email confirmation on arrival to reception. You will then be issued with a tag wristband (if applicable).

 Walk-in bookings

  1. If you are unable to book a session online, a member of the team at one of our leisure centres will help to book a session in person.
  2. Bring your thrive card along to your visit. If you don’t have one we will collect a few details from you at reception.
  3. If you arrive after a session has started, you will not be allowed entry to the activity.
  4. Review all terms and conditions and sign in.
  5. You can pay for your session and tag wristbands at the leisure centre, however you may reuse your own tag wristband from a previous visit.

When you finish making your booking, we will acknowledge it with a confirmation email or paper receipt. This means we have accepted your booking. At this point:

    1. a legally binding agreement will be in place between us and you
    2. we will provide the services as agreed during the booking process

We may contact you to say that we do not accept your booking. This is typically for the following reasons:

      1. we cannot carry out the services (this may be because, for example, we have a shortage of staff)
      2. we cannot authorise your payment
      3. you are not allowed to buy the services from us
      4. we have to close the facility or building due to any unforeseen circumstances

Right to cancel your booking and this agreement

  1. You have the right to cancel your booking and therefore this agreement within seven days without giving any reason.
  2. The cancellation period will expire after seven days from the day that you book your session and a booking confirmation email or printed confirmation ticket is received.
  3. To exercise the right to cancel your booking and this agreement, you must inform us of your decision (eg a letter sent by post or email) using the contact details of the leisure centre where the booking is placed.
  4. If you are unable to attend your original booking, this may be transferred to a more suitable date as long as we receive 48 hours’ notice.

 Effects of cancellation

  1. If you cancel your booking and this agreement, within the seven days cancellation period, we will reimburse to you all payments received from you.
  2. If you cancel your booking after the seven day cancellation period, your booking will be non-refundable.
  3. We will allow booking to be transferred to a different date if we are given at least 48 hours’ written notice.

 Providing the services

  1. We warrant that the services provided under these terms and conditions will be provided with reasonable skill and care.
  2. We reserve the right to amend these terms and conditions where necessary.
  3. Due to unforeseen circumstances, we may have to sometimes cancel bookings. Where this occurs, the session will be rearranged at no additional cost, or a refund will be issued if an alternative date cannot be agreed.
  4. You warrant and represent to us that:
    1. you are legally capable of entering into binding agreements
    2. the information provided in your booking form is accurate and complete
    3. you are agreeing to these terms and conditions as a consumer and not in the course of a business
    4. you are at least 18 years of age

 Payment

  1. We accept all major credit and debit cards. We do not accept cheques.
  2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this agreement or our Privacy Notice (see clause 2) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  3. You credit card or debit card will only be charged when the booking is accepted.
  4. Nothing in this clause affects your legal rights to cancel the agreement during the cancellation period.

 Consumer Rights Act 2015

  1. Your legal rights are set out under the Consumer Rights Act 2015. For more detailed information on your rights and what you should expect from us, please:
    1. contact your leisure centre where the booking is made
    2. visit Citizens Advice or call 0808 223 1133
  2. Nothing in these terms and conditions affect your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

End of the agreement

  1. If this agreement is ended it will not affect our right to receive any money which you owe to us under this agreement.

 Limitation on our liability

  1. Except for any legal responsibility that we cannot exclude in law (such as for death or person injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    1. losses that were not foreseeable to you and us when the agreement was formed
    2. losses that were not caused by any breach on our part
    3. business losses
    4. losses to non-consumers

 Third party rights

  1. No one other than a party to this agreement has any right to enforce any term of this agreement.

Disputes

  1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details above.
  2. The laws of England and Wales apply to this agreement. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.